Policies & prices
Policies & Prices
Business Policies
- Payment is due in full at the end of each appointment.
- There is a 24-hour cancelation and no-show policy! Appointments canceled within 24 hours of appointment will be charged the FULL AMOUNT for the missed appointment time!
- Appointments 90 minutes or more, require at least 48 hours notice of cancellation.
- You are responsible for appointment cancelations and changes. You can easily make these through your confirmation email or the online booking site if you have created an account. Texting or emailing us with your cancelation does not guarantee your appointment will be canceled on time.
Business Policies
- No Shows and Late Cancels will be charged with the card on file. If your card is declined, there is a 5% added charge for the invoice which will be sent. No further bookings can be made with an outstanding balance.
- If this is your FIRST appointment with Pure, or it has been over 24 months since we’ve seen you, you must book a New Client Appointment. Please plan to arrive 5 minutes early to complete the paperwork which will be waiting for you outside the studio.
- We reserve the right to move your appointment time up to 15 minutes to accommodate scheduling. Please double check your appointment time on your 36-hour reminder email or text to ensure you arrive at the proper time.
If you have never been to Pure, and you do not book a “New Client” appointment, your appointment may be canceled without notice.
Pricing
Messages
Pure Electrolysis does not use a voice messaging system. Email or text are the preferred methods of communication. Texts will be returned during business hours and as always, no business is conducted on Sundays.
